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We're exploring best practices for how coordinators manage being out of office. Specifically, we've identified a process gap: when candidates message a coordinator through Eightfold communications while the coordinator is OOO, they don’t receive the coordinator’s Outlook auto-reply which leaves a gap. Also wanting to explore options to route Eightfold communications to a backup coordinator during OOO periods to ensure coverage. I have seen the ‘email forwarding’ section in My Account but curious if the original , intended recipient would also receive a copy of that. Has anyone implemented a process or workaround for this at your company? Would love to hear what’s worked well for others!
If we are taking the time to calibrate the skills for a role at the time of recruitment in our eightfold CRM - wouldn’t it be great if the skills were then following the individual we hire to their profile in Talent management?
When I archive “added” candidates in a talent community they are not removed.Is there a work around besides creating a new community? It gives me this success message and does not remove them.
Hello,We only operate in the United States and the Location filter within the TA leader Dashboard will never be used by our team of recruiters since it only filters by country. Would be great if it can be removed from the UI for companies like us who only operate in the United States.Thank you,Medora
We have enabled skill design and are able to see skill definitions in the TA module. However we arent seeing them show up for employees even though the admin console implies it would be visible when enabled.
Hi all, Does anyone have a query I can use to report which users are logging into Eightfold by permission group such as recruiters?TIA,Frank
LinkedIn is an ideal resource for sourcing prospects. However, not having the capability to import resumes from Indeed has caused significant delays to our sourcing process. Any idea on when a partnership will be formed? Indeed account manager is willing to connect EF with their tech team!
Within the case portal, when viewing a case, have the ability to click on the next case? I currently am backing out to the list and then clicking on the next one.
Hello! I just wanted to check before I added an Idea - is there a way to add a popup message when a recruiter writes notes on a candidate's profile but doesn’t click the blue button to say something like ‘Your notes haven’t been saved to the profile. Click the blue Add Note button so your note is visible.’Thanks,Gemma
Hi - I have added an item to the app switcher menu and would like to add an icon. But I don’t know what icons there are and what their names are. Is there a list of these somewhere?Example below of the Icon field:
Using Campaign or Community, are we able to invite external candidates (not yet in Eightfold ) for them to deposit their CVs for an upcoming vacancy. It would be for Pooling Purposes only?Are we able to create a link (like an external advert link) where candidates can send their CVs for pooling?
We have noticed that when a candidate cancels the interview, the scheduler receives the cancellation with reason of cancel. Though, the interviewers on the invite receive the cancel notification, they do not get the reason similar to scheduler. Is this intentional or we have some gap in our config?
Which permission can be used to provide access to interview feedback ?Our HR Business Partners are wanting to see interview feedback. We tried several permissions, but not able to do it.
Hi,I’m letting candidates choose times in my Calendar and set it to show availability for 5 days only. However when I checked Saturday and Sunday are included, though no available times are listed. How can these days removed and show the work week only?
When calibrating a community in Eightfold I have noticed that when I list any company and list the location of candidates to be in Europe, Eightfold will bring in candidates from Asia as well. Is this happening with anyone else? If I add specific countries i.e. Germany, Italy, etc, and still keep Europe in there, it will show only candidates in Germany and Italy at the company listed. I’d like to be able to just have Europe in there for location but certainly don’t want to sift through those in Asia as well.
Is it possible to purge at a field level or is the only option to purge the entire application? In addition, what about the communities that the candidate joined?
Currently, on Idea dashboard, we can see ideas with their status. When you click on released ideas, it provides a list of idea which were released by EF, but it does not provide any reference link to a documentation which provides details about what was changed, how to adopt/configure.
We’re currently looking to address a requirement regarding capturing candidate consent at the point of application (outlined below). I’m looking to hear from other Customers of Eightfold and Workday to hear how you were able to meet this requirement. Our Talent Acquisition team are currently looking to address the following requirements:Candidates should have the ability to provide consent for their data to be stored solely for the requisition they applied for, with an option to consent for consideration for other roles and future opportunities If a candidate has consented to be considered only for the role they applied for, they should receive communications solely related to that specific role, i.e. recruiters should not be able to contact them about any other roles. Additionally, their record should be purged from Workday after their application has been rejected. The purge should not happen if they have other active applications, despite being rejected from one job requisitionWe’v
Hi. The system has a default email that it sends to interviewers prompting them to give feedback following the interview. We want to change the subject and content of this email, but I can’t see how to do this? How do I replace the default with my own template? Thanks.
When my campaign is live and I want to pause the campaign, I don’t see the ability to select this option. Additionally, when my campaign has come to closure, how do I stop the campaign or archive this? Finally, where am I able to associate a name for the campaign in which they were hired? When I hover over the Hired on the Metrics tab of the campaign it does not allow me to see hires. Any guidance on these items would be appreciated!
When Importing Resumes directly in Eightfold, we can add Tag. If we want to send the Resumes import@eightfold.ai instead, can we still request to add Tag too?
After scheduling a candidate for an interview, is there a way to send a follow-up email after the interview has taken place? We’re looking at ways we can send more automated communication to candidates and would like to send a follow-up email after an interview is completed. I have been looking at the automation center, and don’t see a trigger based on interview scheduled date but would love to hear if anyone has creative workarounds or completed a similar action!
We are looking to deploy Employee Referrals. In taking a first glance at the product notes the employee needs to upload the CV of person they are referring. How are other customers managing this with data privacy and being GDPR compliant?We will not be in a position to allow employees to upload the details of another user, is there any other option where a link can be sent to the referral to apply and its linked to the employee?
Does any one have the 2025 Q1 release dates? Would be helpful for resource planning
Hello, we had an end user inform us of candidates who are not getting SMS messages from Eightfold. In looking at this issue with SMS, the candidates not receiving the SMS messages are in the Philippines. I looked on EF's support center and saw that Twilio is what is powering the SMS, and it says "Some international carriers may not transmit SMS to Twilio's network, affecting delivery." Do we have a list of which international carriers accept SMS and those that don't? This information would help us set better exceptions with our end users.
