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Find the answer, fast.
Guides, FAQs, and support articles for Eightfold admins, recruiters, and hiring managers.
Most-asked this quarter
The ten questions Eightfold Support hears most, answered in one place.
- 1Access & permissionsWhy do I get a "Not Authorized" error in Eightfold, and how do I get access?
- 2Pipeline & hiring workflowWhy doesn't a candidate appear in the requisition pipeline in Eightfold?
- 3Candidates & profilesWhy does a candidate have duplicate profiles in Eightfold, and how do I merge or fix them?
- 4Pipeline & hiring workflowWhy can't I un-reject a candidate or change their stage in Eightfold?
- 5Scheduling & interviewsWhy are no interview time slots available in Eightfold scheduling?
- 6Communications & campaignsWhy are candidates or hiring managers not receiving emails from Eightfold?
- 7Reporting & dataWhy don't my Eightfold dashboard numbers match Data Hub or my ATS report?
- 8Candidates & profilesHow do I delete or anonymize a candidate profile in Eightfold for a GDPR request?
- 9Candidates & profilesWhy is a candidate's name or contact information wrong in Eightfold, and how do I update it?
- 10Releases & feature managementDo I need a support ticket to change labels, translations, or enable a feature in Eightfold?
Updated monthly from resolved support cases · Reviewed by Eightfold Support
Browse by task
Every FAQ Hub category, grouped by task and ordered by what people ask about most.
Pipeline & hiring workflow
Positions, stages, dispositions, and workflow automation.
Candidates & profiles
Profile data, duplicates, deletion, and privacy.
Reporting & data
Dashboards, Data Hub, QuickSight, and exports.
Access & permissions
Roles, user groups, SSO, and Admin Console.
Communications, campaigns & events
Email, SMS, WhatsApp, campaigns, and event recruiting.
Integrations
Workday, SuccessFactors, and other ATS and HRIS connections.
Calibration, matching & search
Match scores, filters, Eightfold Search, and the Chrome extension.
Talent management & Career Hub
Employee profiles, marketplaces, and internal mobility.
Career site & candidate experience
Apply flow, candidate accounts, and the career site.
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