Talk Eightfold with the people who use it.

Hi! I raised the following product idea and your customer team answered this functionality is already available, can you walk me through it ? Skills Intelligence & Role Design are our source of truth for skills and proficiency mappings linked to job codes. Today, changes can be reviewed through the Change Log, but there is no easy way to analyze changes over time, compare previous versions of mappings, or report on what has changed. The current workaround is to regularly export data, store snapshots externally, and compare files manually. While feasible, this requires customers to build and maintain their own audit trail outside the platform.We would like a simpler way to track historical changes, for example through either:An exportable Change Log/report for skills and proficiency mappings including what changed, previous value vs new value, date of change & user who made the change, or A built-in dashboard where Admin can select two dates (or versions) and compare skills and

Hi Eightfold Community!We're currently facing some challenges with including office addresses in the interview invitations sent to candidates for on-site interviews, and I'd love to hear how other customers are handling this.Ideally, we'd like to find a way to automatically populate the correct office address in the invitation, rather than having to manually add it each time.I'm curious to know:Is there a variable or merge field available in Eightfold that can dynamically pull the office address into interview invitations? How are other customers managing this, especially when dealing with multiple office locations? Have you found any workarounds or best practices to make this process more efficient?I'd really appreciate hearing how others have approached this and whether you've found a solution that works well.Thanks in advance for sharing your experiences and insights!

Hi, Recently we received the news about this new feature in where now an email is sent when skills are completed. We would like to have more information about. Here the community raised.Regards

What type of reporting exists for coffee chat requests, accepts, declines, etc? Are we able to pull reports to see how many coffee chats a certain individual has?

Hi ThereWe have identified that in Eightfold Sandbox environment, the users of Career Hub are able to search for other employees within the organization - and also view their personal details.We’d like to restrict this access.Please advise if there is a way to control the permission on ability to search other employees within Career Hub.This situation is related to internal employees accessing Career Hub.

Hi There.When the users of Talent Acquisition team in Eightfold Production instance click on the “Get Help” button from the Home Page (which is the Positions / Requisitions page for us), they get a Dialog Window titled “Eightfold Support”. At the bottom of this Dialog Window, there is a link named “Contact Support”. If the user click on this link, it allows them to submit a form that is currently directed to Eightfold Support Team.We want this “Contact Support” link to point to a specific internal company URL, which is a ServiceNow online form to submit their issues and questions. As an Admin User, how can I set this up? I need to redirect the link “Contact Support” to point to the ServiceNow URL that I already have.

Hi ThereIs there a way of seeing the list of currently enabled / licensed products in the Sandbox instance?When it comes to analyzing the features that get released in a Quarterly release (say Q3), the first thing we do is, to check what are the products that we are licensed for.Only those features relevant to the licensed products are the ones we need to analyze, right?For that, how do I know which features of Q3 are relevant to the Eightfold products that my company has licensed?I should be able to filter the Q3 features that are only relevant to what’s already installed / enabled / licensed, right?Please let me know how you tackle this. 

What are some of the use cases where you have used workflow automations? Any inputs on how it is best used?

I am leading a global team tasked with growing our Talent Network within Eightfold and we’re running into some challenges tracking the new talent that we’re importing from external sources or anyone that may stumble upon our landing page and click to join our Talent Network.  We have several ideas however each requiring some enhancements to the Eightfold platform, so sharing here to see if any others are facing similar challenges or have implemented alternative approaches to effectively identify and engage with talent that has joined your talent network. Primary product limitations causing challenges: Inability to filter candidates within Eightfold to show who has “opted-in” to our Talent Network and accepted our data privacy consent. Inability to create multiple Opt-In Sequence automatic emails.  The same email is not relevant to every candidate being added to our database however is currently the only option.    Inability to customize the “Join Talent Network” landing page to include

Hi There.I am an admin user in the Eightfold platform. I am wondering if there is a way to get a report of all Candidates who have a specific tag.Our Talent Acquisition team adds certain tags to Candidates based on their historical applications. I am interested to get a report of all such Candidates who have tags attached.Is that possible in Eightfold?

Hello, could you please provide me with my company ID card or freelancer ID card? I would like to have it for my records and identity verification. Thank you. 

Can we download the usage report from the communities for individuals? If yes what are the steps. We need individual report how can we track day to day activity through communities with different stages. If 4-5 recruiters are assigned to one community how can we view their performance through community on Eightfold.

Hi There.During the Project Stage, the Eightfold Team has set up a mechanism they called “Loop Back Email” in Sandbox instance. With this mechanism, whenever a Candidate has created an account in PCS, an email will be triggered to 4 users of the project team - not to the Candidate. This is because Sandbox was a controlled instance, we didn’t want anyone else to get emails. Now that we have completed the project, we want to stop these emails from being sent to these 4 users, as these users have moved out of project. We also want these emails to be sent to a Group Mailbox we have created. This way, we still have a method of checking email triggers when Candidates create account in Sandbox PCS.Please let me know how this Loop Back Email Setup works. Is it possible for the System Admin user to access this Loop Back Email setup in Sandbox instance?If there is any documents on this, that will be helpful too.Thanks in advance. 

Are you able to identify specific hires from your campaigns? I can see how many hires we made from a campaign, but not the specific individual or job title. Have you been able to get this granularity of data?

We’re exploring third-party candidate assessment tools and how they integrate with Eightfold, and I’d love to hear how others have approached this.Are you using any external assessment platforms (e.g., coding tests, cognitive/behavioral assessments, etc.) with Eightfold?  How are your integrations configured (native integration, custom API, middleware, etc.)? It looks like some platforms (SHL, Criteria Corp) have delivered connectors with Eightfold directly. Have you run into any issues with workflow automation (e.g., triggering assessments at the right stage, status updates) or with how/where assessment results are surfaced in Eightfold? Anything you wish you’d known before setting it up?Any details about your setup, lessons learned, or best practices would be greatly appreciated. 

Currently, we have this process out of Eightfold, but it would be fantastic if we could have this here. 

On the Candidates tab, the status labels currently show: New / In Screening / In Interviews / Shortlisted.Could we please rename these to match our process stages: Requested changes:“New” → New “In Screening” → Video Interview “In Interviews” → Assessment Centre “Shortlisted” → Offer

We use Eightfold primarily as a ‘Career Hub’ tool  in TM for internal employees and their accounts are created and tagged to their work email.The  challenge we’ve encountered is with our company’s practice of reusing emails after terminated employees leave. On our side the former email account is blown away but within Eightfold it is still associated with the former employee and the profile contains their data. The new employee joins and they navigate to TM where a new employee sees the former employee’s data because accounts are keyed off email.Has anyone else had this challenge and how did you solve it? Our company won’t be changing their reuse behavior so we’re looking for other ideas. Thanks a bunch!

What type of reporting exists for mentorship? Are we able to pull reports to see how many mentors or mentees a certain individual has?

Based on the documentation https://docs.eightfold.ai/2024q3-recruiter-experience/create-interview-plans, it appears that the list of ATS stages displayed on the Create Interview Plan page, as well as their sequence, can be configured through the ATS configuration. Customers need to engage an Eightfold Solution Architect or Customer Support team to make these changes.To better understand our options, we have noticed that some ATS-managed stages, which are not managed within Eightfold, are currently appearing in the Create Interview Plan stage selection. We also see stages that do not need to be associated with the interview planning process.Is it possible for us to remove these unnecessary stages and reorder the stage list ourselves, or would this need to be raised with Eightfold Customer Support for configuration changes? for review and impact assessment?

AI cannot think like humans, even though it can solve complex problems and learn from data. AI operates based on algorithms and patterns, not emotions, intuition, or human reasoning. It processes information faster and more accurately than we can, but it doesn’t have the ability to think, feel, or understand the world as humans do.

Hi ThereI am an admin user in Eightfold AI platform. When I sign in using Single Sign On, the landing page shows Talent Acquisition. However I do not see the top navigation ribbon that I expect to see. It is blank and I can’t access the Admin Console. Please let me know how to resolve this issue. Another admin user from my team also has the same issue, so it’s not just a single user issue.I have tried to clear the browser cache and switched browsers - nothing is helping.

Hi Community!Has anyone started using Copilot for their Recruiters/Sourcers?  We are preparing for a pilot of the feature and wanted to see if there were any learnings or best practices you saw when it came to creating “prompts” for such things as ‘Build Community’ or ‘ Calibration’.  My ultimate goal is to provide our users with some samples that will generate relevant outcomes and give our teams a standard way of interacting with copilot, where possible. Any insight is greatly appreciated!  Thanks in advance!Kianika

Do we have clarity on what information drives course recommendations? I know skill gaps play a role, but does it also look at locations, education, job titles, job descriptions, etc.?

Hi everyone,Our TA team is currently struggling to find available slots on Hiring Managers' calendars to schedule candidate interviews.My question is: is there a feature within the platform to reserve or pre-block future interview time slots for a position—either upon creating the job requisition or later on? If not, what would be the best workaround you'd recommend based on your experience?I’ve searched through existing community threads but couldn't find anything covering this specific scenario.Thanks in advance for your time and wisdom!Best regards,Angel V.