Workaround solutions for email cc feature and break in threads between eightfold and email apps (gmail)

​@mpryor04 , Thank you for sharing your question! I have tagged a few top community users to help with your answer. ​@Ara , ​@sg06 , ​@yechanyoo , and ​@sgreen. 

I don’t need an answer anymore from the community. This has been raised as a support ticket with Eightfold and they are investigating.

​@mpryor04  - If you could kindly share the resolution here, it would be greatly appreciated and would help the rest of the community. Thanks In advance. 

Hi ​@Drew Kreiger , following up on this as we are still experiencing the issue and would like to push on the ER request. Please see the most recent response from EF Support:

“From my understanding, the Talent Coordinator sends an email to the candidate and the recruiter is kept in CC.

But later when the candidate replies, the recruiter is not included in CC anymore and does not see the message in EF?

There is the normal case where if the candidate did not use reply all, then this would drop the cc'ed user as normal with any email provider.

But if they did use Reply All, their email client automatically adds the Recruiter in the To or CC field. The email is then sent directly to the Recruiter by the email client, but not through Eightfold.

Because of that, Eightfold doesn't track or log this email in user messages, since it was never routed through our system.

So it would be expected that this message would not show for the user in Eightfold.

At the moment, there is no workaround for this gap. But I have seen other customers request this and I would recommend that you address in the Community Ideas Board.”

Hi ​@shannonnetflix, Thank you for your latest comment. Has the team created the Idea? If so, please share the link here.