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Hi - I have added an item to the app switcher menu and would like to add an icon. But I don’t know what icons there are and what their names are. Is there a list of these somewhere?Example below of the Icon field: 

Using Campaign or Community, are we able to invite external candidates (not yet in Eightfold ) for them to deposit their CVs for an upcoming vacancy. It would be for Pooling Purposes only?Are we able to create a link (like an external advert link) where candidates can send their CVs for pooling?

We have noticed that when a candidate cancels the interview, the scheduler receives the cancellation with reason of cancel. Though, the interviewers on the invite receive the cancel notification, they do not get the reason similar to scheduler. Is this intentional or we have some gap in our config?

Which permission can be used to provide access to interview feedback ?Our HR Business Partners are wanting to see interview feedback. We tried several permissions, but not able to do it.

Hi,I’m letting candidates choose times in my Calendar and set it to show availability for 5 days only.  However when I checked Saturday and Sunday are included, though no available times are listed.  How can these days removed and show the work week only?

When calibrating a community in Eightfold I have noticed that when I list any company and list the location of candidates to be in Europe, Eightfold will bring in candidates from Asia as well.  Is this happening with anyone else?  If I add specific countries i.e. Germany, Italy, etc, and still keep Europe in there, it will show only candidates in Germany and Italy at the company listed.  I’d like to be able to just have Europe in there for location but certainly don’t want to sift through those in Asia as well.

Is it possible to purge at a field level or is the only option to purge the entire application? In addition, what about the communities that the candidate joined?

Currently, on Idea dashboard, we can see ideas with their status. When you click on released ideas, it provides a list of idea which were released by EF, but it does not provide any reference link to a documentation which provides details about what was changed, how to adopt/configure. 

We’re currently looking to address a requirement regarding capturing candidate consent at the point of application (outlined below). I’m looking to hear from other Customers of Eightfold and Workday to hear how you were able to meet this requirement. Our Talent Acquisition team are currently looking to address the following requirements:Candidates should have the ability to provide consent for their data to be stored solely for the requisition they applied for, with an option to consent for consideration for other roles and future opportunities If a candidate has consented to be considered only for the role they applied for, they should receive communications solely related to that specific role, i.e. recruiters should not be able to contact them about any other roles.  Additionally, their record should be purged from Workday after their application has been rejected. The purge should not happen if they have other active applications, despite being rejected from one job requisitionWe’v

Hi. The system has a default email that it sends to interviewers prompting them to give feedback following the interview.  We want to change the subject and content of this email, but I can’t see how to do this? How do I replace the default with my own template? Thanks.

After scheduling a candidate for an interview, is there a way to send a follow-up email after the interview has taken place? We’re looking at ways we can send more automated communication to candidates and would like to send a follow-up email after an interview is completed. I have been looking at the automation center, and don’t see a trigger based on interview scheduled date but would love to hear if anyone has creative workarounds or completed a similar action!

We are looking to deploy Employee Referrals.  In taking a first glance at the product notes the employee needs to upload the CV of person they are referring. How are other customers managing this with data privacy and being GDPR compliant?We will not be in a position to allow employees to upload the details of another user, is there any other option where a link can be sent to the referral to apply and its linked to the employee?  

Hello, we had an end user inform us of candidates who are not getting SMS messages from Eightfold. In looking at this issue with SMS, the candidates not receiving the SMS messages are in the Philippines. I looked on EF's support center and saw that Twilio is what is powering the SMS, and it says "Some international carriers may not transmit SMS to Twilio's network, affecting delivery." Do we have a list of which international carriers accept SMS and those that don't? This information would help us set better exceptions with our end users.

Is there a way to stop all follow up emails tied to a specific communication template? 

Hello. I have a security audit soon, so I need a proxy history of the users.Does anyone know how I can download the proxy history of users from the data hub?

Can the Personalized Career Site be fully customizes with branding components across the page?

Would anyone like to connect and discuss strategies for complying with the NYC AI law? Curious what other EF customers are doing. 

 Trying to add a second email address to my account - why is it not working?Or is there somewhere else I should be adding it? 

How to use the Eightfold Chrome extension with LinkedIn to update and add candidates to my talent pool.

Are any companies integrating any outside taxonomy vendors with Eightfold?

We are getting questions from users on best practices of using calibration and they want to know what the benefit is of using year of experience vs focusing on skills. We were told that the best practices in calibration include adding years of experience. The issue they see with years of experience is that a profile may not be totally up to date, making the years of experience inaccurate and then surfacing leads that are NOT a match. Meaning that if someone's profile was entered into our system 3 years ago and their profile wasn’t manually updated by the CRM connect, their years of experience would be outdated by 3 years.  We are wondering if any customers use years of experience in calibration given it would surface outdated profiles and if you are using it, how does it benefit you compared to just using skills, locations and job titles. 

Has anyone found or created a report that can produce all the interviewers involved per req/per candidate? This is an important data point for our organization that our old system was able to capture and report out.

Hello, How do I merge duplicate candidates?Thanks,Tim

Hi, does anyone know how to increase number of applicants we are able to review/respond per page? (for Eightfold TA)

Hi Customer Support, I hope this message finds you well. I would like to suggest an enhancement to our current SFTP data upload process. Could you please provide notifications each time we upload data to the SFTP, indicating whether the upload was successful or not? Additionally, it would be extremely helpful if these notifications could include detailed information on any errors, such as incorrect characters in file A or improper formatting in file B, etc.Implementing this feature would greatly assist us in ensuring data integrity and streamlining our workflow. Thank you for considering this request. BR,Hario