We use Eightfold primarily as a ‘Career Hub’ tool in TM for internal employees and their accounts are created and tagged to their work email.
The challenge we’ve encountered is with our company’s practice of reusing emails after terminated employees leave. On our side the former email account is blown away but within Eightfold it is still associated with the former employee and the profile contains their data. The new employee joins and they navigate to TM where a new employee sees the former employee’s data because accounts are keyed off email.
Has anyone else had this challenge and how did you solve it? Our company won’t be changing their reuse behavior so we’re looking for other ideas.
Thanks a bunch!