Is there a way to stop all follow up emails tied to a specific communication template?
Solved
Stopping follow ups
Best answer by Alex Williams
Hi
I just chatted with the Eightfold support team and it sounds like you got your question answered by them. But for others who are interested, here’s what our support team said:
Unfortunately, there isn’t one place to cancel all of them. The person who used the template to send the email will need to:
- Go to their inbox (inside the EF platform):
- Change their list view to “scheduled emails”
- Cancel them one at a time.
Hope this helps anyone else with this question.
Hi
I just chatted with the Eightfold support team and it sounds like you got your question answered by them. But for others who are interested, here’s what our support team said:
Unfortunately, there isn’t one place to cancel all of them. The person who used the template to send the email will need to:
- Go to their inbox (inside the EF platform):
- Change their list view to “scheduled emails”
- Cancel them one at a time.
Hope this helps anyone else with this question.
I have had instances where the system was sending duplicate emails to candidates and I had to cancel each follow up on a 3-part campaign one by one. There should be a way to mass cancel, at least for Eightfold support to be able to mass cancel for situations like that.
This hasn’t happened for a while, thankfully. However, I have had people realize errors and need to cancel emails after they have been scheduled so I still think this is a good enhancement request especially since the tool now allows you to send even more emails at a time.
- Community Manager
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