We recently launched the employee referral functionality and have continued to encounter issues with referral attribution. Specifically, we are seeing cases where candidates report that they applied through an employee referral link, but the referral is not being captured or reflected correctly in the system on our end.
This has created challenges in accurately tracking referral activity, recognizing employee referrals, and ensuring proper reporting. We have reviewed the process with candidates and employees, and in many instances they are confident they used the referral link provided to them, yet the referral relationship is not appearing in Eightfold.
Has anyone else experienced similar issues with referral links not attributing candidates correctly? If so, were you able to identify the root cause or implement any solutions or best practices to improve referral capture accuracy? We would appreciate any insights, recommendations, or lessons learned from others who have deployed the referral functionality.