Is it possible to impersonate as another user?

Hi ​@asubramaniam, Excuse me for the wait. I have moved your question to our Have a Question? section.

Yes, Eightfold supports an admin "impersonate user" / "switch account" capability for troubleshooting. This is gated by a role permission (perm_login_as_users) that can be enabled on roles like Recruiter when needed.

How "Switch Account To" works

1. Log in to your own account.
2. Open the profile/user menu in the top-right.
3. In the "Switch to" / "Switch account to" field, enter the target user's email and press Enter.
4. You'll stay on the same page, now operating as the impersonated user.

If "Switch Account To" returns no users or won't switch

The most common cause is a missing permission. Impersonation is controlled by perm_login_as_users — if your current role doesn't have it, the switcher won't work as expected.

To resolve, please confirm:

• The perm_login_as_users permission is assigned to the role that needs to impersonate.
• The user attempting to switch is an admin / admin-console user, since switching is typically restricted to admins.
• If you're testing in a sandbox rather than production, note that SSO and login rules can differ between environments, which may affect switching behavior.