Question

Stopping follow ups

  • 12 May 2022
  • 1 reply
  • 11 views

Is there a way to stop all follow up emails tied to a specific communication template? 


1 reply

Userlevel 2

Hi @Lexi Krause!

I just chatted with the Eightfold support team and it sounds like you got your question answered by them. But for others who are interested, here’s what our support team said:

Unfortunately, there isn’t one place to cancel all of them. The person who used the template to send the email will need to: 

  1. Go to their inbox (inside the EF platform):

     

  2. Change their list view to “scheduled emails” 

     

  3. Cancel them one at a time.



    Hope this helps anyone else with this question.

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