Trying to add an image to a campaign design and getting this error message saying that “offline mode is enabled”. I have no clue what is causing this / where to do the image callback. I’m connected to wifi and working in the office, so not sure how I’m “offline”? My images are less than 1MB so it should be fine from a file size standpoint. Any insights on this issue would be much appreciated!
Best answer by dkreiger
Hi
Based on similar cases, the “offline mode is enabled” message can appear when the Campaign Builder’s image upload service fails, even if the user is connected to Wi‑Fi and the image file size is valid. This does not appear to be caused by your local connection or the image being under/over 1MB.
As a workaround, you can host/upload the image separately and insert it into the campaign using the image URL rather than the direct image upload button. In parallel, we should have Support review the tenant configuration and confirm whether the custom campaign image upload setting is enabled for your environment. A HAR file from the browser while reproducing the issue would help Engineering confirm whether the upload is being blocked by the underlying image service.
Hi
Based on similar cases, the “offline mode is enabled” message can appear when the Campaign Builder’s image upload service fails, even if the user is connected to Wi‑Fi and the image file size is valid. This does not appear to be caused by your local connection or the image being under/over 1MB.
As a workaround, you can host/upload the image separately and insert it into the campaign using the image URL rather than the direct image upload button. In parallel, we should have Support review the tenant configuration and confirm whether the custom campaign image upload setting is enabled for your environment. A HAR file from the browser while reproducing the issue would help Engineering confirm whether the upload is being blocked by the underlying image service.
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
