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Not able to move candidate to Interview status / Candidates disappearing from pipeline

  • September 21, 2023
  • 2 replies
  • 29 views
S

I have queries: 

 

  1. This week when we update a candidate status from say Recruiter Screen to 1st Round - they disappear from the pipeline. We have to log out and log back in again to see the candidate. I’ve searched every ATS stage, taken all the filters off, etc. They just vanish - but then you log back in - they are there. 
  2. I currently have an instance where I imported a candidate from Linkedin, interviewed them and uploaded feedback (moved them through the stages, etc). They then applied for the role and I want to move them forward but the options to move to round 1 isn’t there - just the screening options still. 

Best answer by dkreiger

Hi ​@Sam_Zuzic and ​@Astr0z0mbie, Excuse me for the wait here. If this is still persisting, please submit a support ticket as this seems to be a bug. 

Quick checks to narrow it down (so Support/Product can triage fast)

  1. Confirm whether the candidate is actually moving tabs/groups (vs. disappearing).
    In Eightfold, pipeline views can be organized by all statuses vs stage groups, and stage grouping is commonly used to control what appears in each tab.
  2. If you’re using Kanban view, check the Kanban organization setting.
    Kanban can be organized by status or stage groups, which can change where the card “lands” after an update.
  3. Try a hard refresh vs full logout/login
    Your workaround (logout/login) is effectively forcing a full reload; this aligns with a frontend refresh/caching symptom more than a data-loss symptom. (No doc confirms root cause here, but the symptom pattern is consistent with that.)

 

What I’d capture for a Support ticket (to avoid back-and-forth)

If you can share these, it’ll make it much easier for Support/Engineering to confirm whether it’s UI-only or a workflow/status mapping problem:

  • Group ID / tenant domain
  • Requisition/Position ID
  • Candidate profile ID
  • The exact status transition (e.g., “Recruiter Screen” → “1st Round”)
  • Timestamp (with timezone) when you reproduced it
  • Browser + version
  • Whether you were in Applicants vs Leads pipeline at the time (since behaviors differ by pipeline type).

      2 replies

      A
      • Astr0z0mbie
      • New Participant
      • October 7, 2024

      I am experiencing this as well. We completely lost a candidate recently for a few hours. Not sure how our TA manager found them, but good thing I remembered their name.

      dkreiger
      Community Manager
      • dkreigerCommunity Manager
      • Community Manager
      • Answer
      • April 8, 2026

      Hi ​@Sam_Zuzic and ​@Astr0z0mbie, Excuse me for the wait here. If this is still persisting, please submit a support ticket as this seems to be a bug. 

      Quick checks to narrow it down (so Support/Product can triage fast)

      1. Confirm whether the candidate is actually moving tabs/groups (vs. disappearing).
        In Eightfold, pipeline views can be organized by all statuses vs stage groups, and stage grouping is commonly used to control what appears in each tab.
      2. If you’re using Kanban view, check the Kanban organization setting.
        Kanban can be organized by status or stage groups, which can change where the card “lands” after an update.
      3. Try a hard refresh vs full logout/login
        Your workaround (logout/login) is effectively forcing a full reload; this aligns with a frontend refresh/caching symptom more than a data-loss symptom. (No doc confirms root cause here, but the symptom pattern is consistent with that.)

       

      What I’d capture for a Support ticket (to avoid back-and-forth)

      If you can share these, it’ll make it much easier for Support/Engineering to confirm whether it’s UI-only or a workflow/status mapping problem:

      • Group ID / tenant domain
      • Requisition/Position ID
      • Candidate profile ID
      • The exact status transition (e.g., “Recruiter Screen” → “1st Round”)
      • Timestamp (with timezone) when you reproduced it
      • Browser + version
      • Whether you were in Applicants vs Leads pipeline at the time (since behaviors differ by pipeline type).
      Eightfold Community Manager
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